Placing an order: We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. The easiest way to purchase an item is from our online store. Your order can be completed online by simply clicking the "Add to Cart" button next to the item you wish to order. If color or finish options are available you can make your choice as well. You can check your order by clicking the "View Card" button. If you are finished shopping you can click the "Checkout" button which will take you to check out page. Simply complete the form with your information, click submit and you are done! Our secure server will protect and scramble the shipping and credit card number with Industry-Standard SSL encryption technology. Your privacy and security is our number one priority. Order by telephone: Please call customer support at 1-800-420-4137 24 hours a day 7 days a week Order by fax: Please download the order form. Fill out the form and fax it to us at: 1-917-591-6364. TOP U.S. Shipping: Most items ship from New York, NY. Carriers do not deliver to PO Boxes or APO addresses, so please provide an actual street name and number. Continental U.S. Shipping within the 48 contiguous States of America: We offer 100% Free Shipping for buyers within the continental US on any product, no matter how big or small! We pack our items with extreme care and ship fully insured. Shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands, etc.: Free Shipping on all products below 20lbs (actual or dimensional weight will apply, whichever is higher). Items above 20lbs (actual or dimensional weight) and/or items that need to be shipped by freight will incur an additional charge which will not be listed upon checkout. Please contact us for a complimentary quote prior to purchase. TOP Canada Shipping: We offer Free Shipping to Canada on some of our items. Please check the item description for more information regarding eligibility or contact us prior to your purchase. Other items will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We use UPS Expedited, USPS or DHL as our standard shipping option to Canada. Larger items may ship by Freight. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees. TOP International shipping: International customers will be charged a nominal shipping fee. Shipping rates for international customers will be stated at Check Out. We can ship to virtually any address in the world but actual billing address must match shipping address. Most items will ship by EMS Postal Service, UPS Economy or DHL. Oversized Items will be shipped by Ocean Freight. NOVA68.com reserves the right to refuse orders from customers that are located in certain countries. Exact delivery date is not guaranteed due to customs clearance. International shipments may be subject to border taxes and import fees imposed by the country of import. NOVA68.com shall not be liable for any such taxes or fees. TOP Delivery Time: Unless otherwise noted, NOVA68.com will make best efforts to ship your merchandise within 2-4 business days of the receipt of a properly completed order. However, any delivery or shipment date provided by NOVA68.com to you is NOVA68.com's good faith estimate. You understand that product availability may be limited and particular products may not be available for immediate delivery. If we do not have the item you ordered in stock, it will be automatically placed on backorder.NOVA68.com shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Delivery date is usually 1-6 business days after the order is shipped. In general, West coast deliveries take 4-6 business days, Midwest deliveries take 2-4 business days, and East coast deliveries take 1-3 business days. We use Ground Shipping as our standard shipping method. We can ship by 2nd Day Air or Overnight for an extra charge. Ship and delivery days are M-F (excluding holidays). We currently use the following carriers, DHL, UPS, FedEx, USPS. Most items will ship by DHL while larger items may ship by UPS or Freight. Larger items that are shipped by freight will take additional time. Customers may request a tracking number as soon as your order is shipped out. Delivery Guidelines: Through common carrier (UPS, DHL, FedEx or USPS): We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. All our items are shipped fully insured. We take great pride in our secure packaging. Please follow our "Return & Exchange Policy" in the very unlikely event of any issues. Through freight/truck (large items): Larger items are usually shipped through a freight/truck company. Please adhere to the following guide lines before signing for delivery. Most of them are common sense but we like to go over them just in case. 1. Match freight delivered with the Freight Bill. Make sure the carton and packing slip match the freight bill. Check that shipper, receiver, number of cartons and marks match. 2. Examine the cartons for damage. Check cartons on all sides, top and bottom. Look for any type of visible external damage (no matter how slight), including the following: * Visible damage to carton * Crushed or dented carton * Evidence of rough handling * Punctures * Gouges * Moisture damage * Open package * Sounds of breakage * Creases * Scrape marks 3. Note damage on Freight Bill. * Write down any damage you've noted on all copies of the freight bill, especially on the driver's copy. Do not sign the freight bill until the driver signs and dates it (do not accept the driver's initials, it must be a full signature including full name). * If the driver refuses to accept any notation you've made on the freight bill, notify NOVA68.com immediately. You have the right to note damage on the freight bill before accepting the shipment. Sign the Delivery Receipt 1. Note any damage on the delivery receipt and legibly sign it in ink, showing your full name, date and number of cartons received. 2. Save the Freight Bill and all other shipping documents. 3. Open the cartons and inspect the contents immediately. It can be difficult to prove concealed damage, especially if the carton was in good shape when it was received. To protect yourself, use the following procedure: 3.1. Before moving a carton, open it immediately after delivery and inspect thoroughly for any concealed damage to contents. (If you move a carton prior to inspecting the contents, you won't be able to prove that the contents weren't damaged by you when you moved the carton.) 3.2. Also check to see that all items on the packing slip are contained in the carton. If Shortage or Damage is Evident 1. Do not move the cartons, packing material, or merchandise. 2. Notify us and the freight company immediately. 3. Do not use, move or destroy the carton, packing material or merchandise. 4. If you can, take a picture of the damaged carton and merchandise. 5. Forward a copy of the freight bill to NOVA68.com within 48 hours of receipt. Through White Glove Delivery: The majority of our larger-sized pieces (sofas, cabinets, etc) are shipped with White Glove Delivery (optional charge on most items). White Glove Delivery includes in-home delivery, uncrating or packaging removal, placement and if required, simple assembly. White Glove Delivery personnel will remove all packaging materials as well. This is in most cases the best ways since there will be no concealed damage, the buyer can inspect the goods right away. Please adhere to following procedures when accepting a White Glove Delivery. Most of them are common sense but we like to go over them just in case. 1. Match freight delivered with the Freight Bill. Make sure the carton and packing slip match the freight bill. Check that shipper, receiver, number of cartons and marks match. 2. Examine the item for damage. Check your item on all sides, top and bottom. Look for any type of damage (no matter how slight), including the following: * Visible damage * Dents * Evidence of rough handling * Punctures * Gouges * Moisture damage * Dirt * Scrape marks 3. Note damage on Freight Bill. * Write down any damage you've noted on all copies of the freight bill, especially on the driver's copy. Do not sign the freight bill until the driver signs and dates it (do not accept the driver's initials, it must be a full signature including full name. Remember, once you signed without noting any damage, there is nothing we can do later on.). * If the driver refuses to accept any notation you've made on the freight bill, notify NOVA68.com immediately. You have the right to note damage on the freight bill before accepting the shipment. Sign the Delivery Receipt 1. Note any damage on the delivery receipt and legibly sign it in ink, showing your full name, date and number of cartons received. 2. Save the Freight Bill and all other shipping documents and forward a copy to NOVA68.com within 48 hours of recept. If you can, take a picture of the damaged items. Do not use, move or destroy any of the merchandise. TOP Sales Tax: We do not charge an additional Sales Tax on our items. We are not required to collect sales and use tax on deliveries throughout the US & International, except where we have a business location and in this state we pay ALL sales taxes. You may technically be required by the state, country, or province you live in, or one which you have items shipped to, to pay a sales tax. This matter is between that state, province, or country and you. TOP Payment through our secure server: Complete your purchase online through our secure server. We accept the following credit cards. Visa, Mastercard, Amex, Discover. TOP Payment through Paypal: Just visit www.paypal.com and click on the "send payment" option, enter our e-mail address, support@nova68.com and the amount. Please also reference the item you are paying for. You can pay with a credit card or e-check. NOVA68.com receives an e-mail which confirms your payment was sent! For more information, please visit www.paypal.com TOP Payment by check or money order: We are able to accept checks or money orders. E-mail us at support@nova68.com to find out how to complete your purchase. TOP Return & Exchange Policy: We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. All our items are shipped fully insured. We take great pride in our secure packaging. Our exchange policy is valid on lost, damaged, or defective merchandise only. We will be happy to exchange lost, damaged or defective merchandise for the same identical item as soon as we are able to get you a replacement and after the carrier has confirmed the damage and/or loss. We will pay the return shipping cost if the return is a result of damaged or defective merchandise. All our items are packed with extreme care but in the very unlikely event of damage, factory defects or wrong items, please inspect your purchase and its packaging within 48 hours of receipt. You must notify us in writing, either by e-mail, fax or registered mail and contact the carrier immediately within 48 hours of receipt of any damage, factory defects or wrong items or the carrier will be unable to process a claim. Damaged, factory defective or wrong items must remain in the original box with original packing materials including any accessories, manuals, documentation and registration that shipped with the product and merchandise must be in unused condition. Returns without our return authorization will be refused. In order to maintain our famous low prices, we do not accept returns for other reasons. All sales are final and all charges from those sales are nonrefundable from the moment you place an order with us, regardless of the fact that they were shipped out or not. The reason for this is simple: since we work mostly with imported goods from other countries, our vendors request the same commitment from us. Refused items will be subject to a 25% restocking fee of the full invoice total plus to and from shipping costs. Refused items that were custom made according to your wishes (this includes items that require custom upholstery) will be subject to a 50% restocking fee of the full invoice total plus to and from shipping costs. None of our employees have the authority to vary any of our policies or the terms and conditions governing any sale. By placing an order, you indicate that you have read and agreed to all of our policies and agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this policy or use of the web site. TOP Lowest Price 100% Match: Rules: We take great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. We also want our customers to feel confident that we consistently offer great savings. For this reason, we will make best efforts to offer a Low (Total) 100% Price Match whenever possible. If you find the identical product elsewhere, before you purchase from nova68.com, for a lower total price (competitor product price plus shipping and handling fee), we will do our best to match the total price, sale or promotional items not included. You are eligible for a price-match if your request meets the following conditions: * Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price. * Our Low Price Match offer applies only to authorized retailers (which does not include sellers who offer goods at auction- and/or outlet websites), that have the identical product in-stock and the product is priced accurately. * Our Low Price Match offer applies only to authorized retailers located within the US and does not include international retailers. * Total Price Match offer requests must be submitted before purchase. * Please be aware that we only sell brand new models fresh out of factories, we do not accept price match for re-manufactured, refurbished or copies. * The Total Price Match offer is not valid for vintage items and books. Vintage items are marked "vintage item" with the item description. * Sale or promotional prices on competitor websiteare not included. To request a total price match before purchase, simply e-mail us a copy of the catalog page or advertisement to: support@nova68.com c/o: Lucia: Total Price Match Request. Other Terms & Conditions: This web site, in its sole discretion, has the right to refuse orders and/or service, for any reason at any time. TOP Contact our friendly staff if you have any further questions: Customer service: E-mail us at support@nova68.com Call us at 800-420-4137 Fax us at 917-591-6364 Write us: NOVA68.com 244 Fifth Avenue Suite 2953 2nd Floor New York, NY 10001 TOP